Ensuring BPM Success

Current State

Company wants BPM to improve the bottom line. They believe that BPM is the “silver bullet”. CEO is busy, but has other initiatives going on. He has “committed” but likely doesn’t understand what BPM really is, to the cultural change that will have to happen to make it work (including the way he works).

The Outcome

Cultural shift has happened. HR is on board with developing the necessary competencies and alignment of incentives. IT is aligned with traceability of initiatives.

Poor Communication & Lack of Trust

Current State

Poor communication and lack of trust between Business Units  and CIO. This has imacted the level of service potential and full collaboration around efficiencies that can be delivered and business solution that is possible. 

Magical Outcome

Clear definition and acceptance of Roles. Operation Execution, Operation Analysis, Solution Architecture, Solution Implementation. With the business owning the execution, operation analysis is led by Business ideally supported by IT, while IT lead the architecture and development.

Central Nervous System

Current State

Process is still considered “hard” and/or “voodoo”. Managing for success requires attention to people, process and technology … embracing process is akin to changing the Central Nervous System of the company.

The Outcome

Process is embraced because companies realise that they wont kill the business by taking pragmatic, high confidence steps to improve it.

Cultural Change

Current State

The business is an established enterprise software vendor that is now starting a SaaS business in conjunction with its traditional activities. The technology core for both businesses is identical today. But the delivery and support infrastructure for the new business is dramatically different. \What should be done to effect the necessary change.

Magical Outcome

Create a new matrix business entity, enabling a new and different culture to emerge for delivery and support while changing only some of the existing organisation.

Point is that it is always about people in organisations.

Commercial Group

Current State

Establishment of an effective group for increasing sales in a certain population. Initial effort was great, but responsibilities grew became disorganized. The groups responsibilities got ahead of its abilities and efficiency lagged.

The Outcome

Broke down all implicit processes and defined it for the group. Efficiency improved and the group became more profitable.

Where to Start

Current State

Group wanting to start a BPM project is not sure how to organize or where to start.

Magical Outcome

The group gets Executive Sponsorship and commitment that the effort has the priority and attention that it deserves. There is buy-in across the entire organization and everybody is educated on the process that will be used. Everyone has a clear role and the metrics are defined.