Never Ending Rework Before Live

Current State

Agree on main process, build it and ready to bring live and then get push back from customer to account for/build in every possible exception. Leads to continuous rework, delaying implementation and increasing costs.

The Outcome

No push back. Customer ready to implement and move forward with existing process solution.

Magic

Boundaries were clear surrounding process. Customer is comfortable trying process solution and tweaking the future on own or with additional purchase.

 

Unable to bring Business To The Table

Current State

Most of the BPM engagements that we have seen are driven by IT. Business wants to see more immediate benefits.

The Outcome

Simulation and impact analysis.

Easy to use modeling tools

Ability to collaborate across geographic regions.

 

Local Level Traction

Current State

Local Processes are broken but not to a degree to generate interest at corporate or local level.

The Outcome

External factor –e.g. loss of a big customer, or problems with governance, triggers an interest in change. Align needs with BPM guidance to generate pilot that improves situation in a measurable way. This causes momentum to pick up and further changes/use of BPM.

 

Moving to 2.0

Current State

Cannot get older “internet 1.0” people to move to use Web 2.0 tools and share knowledge and IP.

The Outcome

One single platform of ideas flowing and enhancing our lives and that of others within 20 minutes.

 

BPM Trade Organization

Current State

Our customers who are now implementing BPM enterprise systems have too many KPIs and metrics to make clear process improvement measurements. They/we need to have less and clearer measurements.

Magical Outcome

BPM frameworks and standards <from a BPM trade organization>. The industry need to partner with other industries to utilize their frameworks as well as creating frameworks/KPIs of our own.

 

Business Not Buying

Current State

IT is driving business process improvement efforts. Business is not buying into the idea of BPI since the business side does not see anything wrong with their processes and needs to see ROI before changing (their processes).

The Outcome

Business side of the house is supporting BPM and using BPMM; business can collect and review metrics on their processes; business can change and optimize their own processes with only minimal IT involvement.

 

Generation Gap

Current State

People are nearing retirement and don’t want to change. Younger generation disillusioned with “the way things are done”

The Outcome

Get both generations to learn from each other. Use both sides to find new ways of doing things effectively.

 

Lack of Accountability

Current State

Lack of accountability for actions that cause problems that are remote in time, geography.

The Outcome

A visualization and agreement on causality. A way of predicting, simulating an Action/Response in real time.